Customer Service Representative

Description
The Pharmaceutical Customer Service Representative is responsible for providing inbound customer support in a 24/7 call center environment. Duties include but are not limited to answering numerous inbound phone lines, email communication, outbound follow-up calls, system documentation, trouble shooting and problem solving.

• Answer phone professionally and expeditiously
• Respond to customer inquiries in a timely manner
• Research required information using available resources
• Handle and resolve customer complaints
• Provide customers with product and service information
• Identify and escalate priority issues
• Route calls to appropriate resource
• Maintain excellent notes in appropriate systems
• Help to maintain required project documentation
• Perform other duties as assigned
  

Requirements

• Experience in high-pressure and fast paced environment required
• Excellent and persuasive communication skills both oral and written
• Powerful customer focus; effective listener
• Ability to function effectively in a team environment
• Experience in a fast-paced environment
• Efficient computer and data entry skills; ability to learn new systems and programs quickly
• Strong multi-tasking ability
• Hours will be day shift but must be flexible to work nights/weekends as needed for coverage
• Able to work remotely from home
• One or more years call center experience
  

Education Requirements

• High School Diploma required
• BA/BS highly preferred
  

Disclaimer
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.
At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.
Why Syneos Health? Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you’re empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world.
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Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)
Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.