Customer Service Manager

This esteemed position based in Watford offers a generous salary bracket of £40,000 to £45,000 for a dedicated professional eager to balance their work-life dynamic through a flexible hybrid working model, with two days from the comfort of your home and three days collaborating in the office.
Role Essentials

• Steer a team with strategic vision and an unwavering commitment to exceptional customer service.
• Utilise outstanding communication skills to liaise effectively with a diverse clientele and workforce.
• Demonstrate a proven track record in customer service management, preferably within the pharmaceutical sector.
• Exhibit proficiency in using CRM systems and modern office software to maintain impeccable service standards.
• Hold a minimum of a bachelor's degree or equivalent professional experience in a related field.
  

Experience Required

• A history of leading customer service teams to success.
• Experience in developing and implementing customer service strategies.
• Familiarity with the pharmaceutical industry is advantageous but not essential.
• A flair for nurturing customer relationships and resolving complex issues.
• Evidence of continuous professional development in customer service excellence.
  

Benefits

• Enjoy a substantial annual leave package of 24 days plus bank holidays to relax and recharge.
• Secure your future with a robust pension scheme, comprising a 3% company contribution matched by a 5% employee contribution.
• Embrace the convenience of home working two days per week, ensuring productivity meets personal well-being.
• Benefit from exclusive discounts on General Sale List medicines and cosmetics, averaging 10-15% below retail prices.
• Arrive and park with ease, with the promise of a dedicated parking space as a testament to your service tenure.
  

Our client are unable to offer sponsorship, therefore we are unable to consider any candidates that do not have the full right to work in the UK